Martel Maides is committed to keeping your personal information secure and ensuring that your privacy is protected. Whenever you share such information with us we are legally obliged to comply with all relevant laws governing the protection of personal information including the Data Protection (Bailiwick of Guernsey) Law, 2017.
This Privacy Statement applies to the use and processing of personal information we collect about you in the course of our work. By using our website and mobile applications and entering personal data thereon, you agree to the collection, use and storing of such information in accordance with our policies set out hereunder.
Please be advised that you can instruct us if you prefer to limit the use of that information through the procedures that we have in place to safeguard your privacy.
Martel Maides collects information from you from a variety of sources. This includes data that we obtain directly from you, information we collect when you visit our site, view our online content or use our mobile applications or other services; and information we collect about you from other sources.
Information we collect directly from you
We collect information directly from you when you choose to participate in our competitions, when you create your own online account, when you call or email us, or otherwise provide information directly to us.
The following are examples of information we may collect directly from you:
- Name and Postal Address
- Email address
- User Name and Password
- Telephone number/s
- Date of Birth
- Demographic information
- Buying Position
- Your professional representatives
- Payment information and Bank Account details
- Any other communication preferences
- Telephone numbers and recordings when you use our ansaphone service
Information we collect indirectly
This refers to information we collect when you visit our website or any other of our online offerings or other services.
When you register with our web site in order to receive our email alerts or newsletters we need to know your name, e-mail address, and contact telephone numbers, types of property you’re interested in and the various areas of the Bailiwick you might prefer.
We gather this information to allow us to more efficiently process your registration and provide you with details suitable to your requirements. We may pass on your information to Martel Maides Auctions Ltd but this will only be done as a response to a specific request from you.
Information about your device browser and operating system
- IP address
- Web pages your view
- Links you click
- Martel Maides emails you open
You can opt out of this system of information collection by deleting yourself from MyMartelMaides and from any applications you may have downloaded.
Additionally, our applications may utilise third parties to establish precise location information via GPS in order to show you nearby properties in your area. You can opt out of this by adjusting the settings on your device.
Information from other sources.
Martel Maides may obtain information on you from other sources, including publically available realms (such as the Greffe), the various offices of the States of Guernsey (such as the Population Management Office), social media platforms, search engines, referral and other professional agencies. Examples of information we may collect from other sources are:
- Postal address
- Email address
- Date of birth
- Income level
- Public profile
- Recent sales of property
- Corporate records
- Financial and Personal References
How Martel Maides uses this information
We use this information to facilitate our business operations and to tailor property details to match your requirements. The following are examples of how we may use the information we collect:
- Create and manage your accounts
- Process payments for property purchases and rentals
- To contact you with information and property details we think may be of interest to you
- To protect against or identify fraudulent transactions
- To email our property related newsletters
- To evaluate your suitability as a client and/or customer
- To establish your financial and immigration credentials
- To record your housing and employment status
- To analyse and improve our marketing and services
Third Party Service Providers
We retain third party service providers to perform certain tasks outside of our usual business operations. These are usually, but not exclusively, related to data processing, website hosting, software management and marketing.
In doing so, we may share your personal information with specific business partners so that they can perform the services we request while requiring them to protect any such information appropriately.
Other use of information
Your personal information may also be utilised in the following situations:
- When you issue us with instructions to share such information with third parties
- To protect, defend or exercise the rights and property of Martel Maides Limited
- To enforce our Terms and Conditions
- When required to divulge information by law
How we protect your information
The internet is not a secure medium. However we have put in place various security procedures as set out in this policy.
Martel Maides takes the security and privacy of its customers' personal information extremely seriously. We have strict internal procedures which cover the storage, access and disclosure of your information.
Sale of business
In the event that this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchaser and their advisers and will be passed on to the new owners of the business.
Your management of information we hold
If any of the information that you have provided to Martel Maides changes, for example if you change your e-mail address, name or payment details please let us have any amendments by sending an e-mail to email@example.com
You can stop receiving communications from Martel Maides Limited, whether electronically or by mail, at any time either by unsubscribing by the methods laid out or by contacting the office.
You can request the deletion of your MyMartelMaides account at anytime and this will be actioned as soon as is practical. You also have the right to see, inspect and rectify any personal information the company may hold. These will be provided strictly on the presentation of suitably approved photographic identification.
Martel Maides Ltd will hold your personal information for as long as is deemed necessary to successfully pursue the service for which it was provided.
If you should want to make a complaint in relation to the use and/or storage of your personal information, this should be made to the Data Protection Officer, Martel Maides Ltd, 1 Le Truchot, St Peter Port, GY1 1WD.
Continued use of our services will signify that you agree to any such changes.
Because the Internet infrastructure is global the information you provide may be transferred to countries outside the European Economic Area that do not have similar data protection legislation during use as set out in this Policy. However, we have taken the steps outlined above to try to improve the security of your information.
How to contact Martel Maides
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